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1. Responsible for analyzing and processing RMA returns for major international customers, as well as preparing 8D reports;

2. Analyze, optimize and gradually investigate customer complaints via team work manner and keep tracking problems until they are solved;

3. Regularly classify and statistically analyze RMA, and give feedback on TOP failure issues to the responsible department;

4. Summarize typical cases and give feedback to the internal department for early warning to prevent similar problems from occurring again.

Key Qualification:

1. More than 2 years of failure analysis experience in the electronics or optoelectronic industry;

2. Fluent written and spoken English, strong ability to organize and communicate;

3. Familiar with 8D/FMEA related knowledge, able to formulate 8D report independently;

4. Proficient in using Seven Tools for QC, 5why, Fishbone Diagram and other methods to analyze problems statistically.